Returns & Exchanges
At BonPrix Électroménagers, we want you to be completely satisfied with your appliance purchase. If your product is not performing as expected or arrives damaged, our flexible return policy ensures a hassle-free resolution within 10 days of delivery.
Initiate Your Request
Contact our customer service team via phone or email with your order number and a brief explanation of the reason for the return.
Condition Verification
Ensure the appliance is in its original packaging with all manuals and accessories included; our team will review photos for any signs of use or damage.
Schedule Pickup or Drop-off
Depending on your location, we will arrange for a professional courier to collect the large appliance or provide instructions for a local warehouse drop-off.
Inspection and Refund
Once our technicians inspect the unit and confirm its condition, we will process your refund or exchange credit within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing